Getting help with Juno
Juno's support team is here to help with any questions about your practice management software — from migration and setup to daily operations and billing.
Support hours
| Channel | Hours | Response time |
|---|---|---|
| Support form (above) | 24/7 (monitored) | Within 24 hours |
| In-app support (design partners) | Mon–Fri, 8 AM – 8 PM ET | Within 4 hours |
| Slack (design partners) | Mon–Fri, 9 AM – 6 PM ET | Within 2 hours |
| Emergency (SEV-1) | 24/7 | Within 1 hour |
What we can help with
- Account and billing: subscription management, user access, role configuration
- Migration: data migration questions, dry-run scheduling, cutover coordination
- AI agents: configuring approval-gating, allowlisting, trust levels for each agent
- Claims and billing: claim submission issues, denial management, ERA processing, clearinghouse connectivity
- Scheduling: AI scheduling configuration, wait-list management, multi-location routing
- Clinical: voice perio charting setup, clinical note templates, ADA classification
- Imaging: Imaging Bridge installation, adapter configuration, troubleshooting vendor connections (Carestream, DEXIS, Planmeca, Sirona, Vatech, Apteryx)
- Compliance: HIPAA questions, BAA requests, audit log access, security documentation
- Technical: API access, integrations, data export, performance issues
System status
Check real-time platform status:
Documentation
- Migration guide — technical documentation for switching from Dentrix, Eaglesoft, Open Dental, SoftDent, or CareStack
- Customer stories — real practice scenarios from the design partner pilot
- Imaging Bridge — native imaging integration setup and troubleshooting
- AI agents — how the six-agent architecture works
Request a BAA
A signed Business Associate Agreement (BAA) is required before any protected health information (PHI) is processed through Juno. Select "BAA request" in the inquiry type dropdown above. We typically return executed BAAs within 2 business days.
Report a security concern
Select "Security concern (SEV-1)" in the inquiry type dropdown above. Security reports are treated as SEV-1 priority and receive a response within 1 hour, 24/7.
Accessibility
Juno is committed to making our platform and website accessible to all users. If you encounter any accessibility barriers, please let us know through the support form so we can address them promptly.