1. Agreement to terms
By accessing or using the Juno platform (the "Service") operated by JUNO REALTY LLC ("Juno," "we," "us"), you ("Customer," "you") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a dental practice, dental service organization (DSO), or other entity, you represent that you have the authority to bind that entity.
2. Description of service
Juno provides AI-native dental practice management software including scheduling, claims processing, insurance eligibility verification, patient recall, voice perio charting, clinical note drafting, imaging integration, and related features. The Service includes six AI agents that operate within configurable approval-gating parameters set by the Customer.
3. Account registration and security
- You must provide accurate and complete registration information.
- You are responsible for maintaining the security of your account credentials and for all activity under your account.
- You must enable multi-factor authentication (MFA) for all user accounts that access protected health information.
- You must promptly notify Juno of any unauthorized access or security breach.
4. Acceptable use
You agree to use the Service only for lawful purposes related to dental practice management. You may not:
- Use the Service in violation of any applicable law, regulation, or third-party rights
- Attempt to reverse-engineer, decompile, or disassemble any part of the Service
- Use the Service to transmit malware, spam, or unsolicited communications (including non-compliant SMS/voice messages via integrated Twilio services)
- Resell, sublicense, or transfer access to the Service without our written consent
- Use the Service to process data for any entity not covered by your subscription
- Interfere with or disrupt the integrity or performance of the Service
- Circumvent AI agent approval-gating or trust controls
5. SMS and voice communications compliance
If you use Juno's integrated messaging features (SMS, voice calls) for patient communications:
- You must obtain and maintain proper patient consent for all automated communications in compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable state laws
- You must honor all opt-out requests within 24 hours
- You are responsible for ensuring all communications comply with Twilio's Acceptable Use Policy and A2P 10DLC requirements
- Patient recall, appointment reminder, and marketing communications must comply with HIPAA minimum necessary standards
- You must maintain records of patient consent for messaging for at least 5 years
6. Data ownership and HIPAA
- Your data is yours. You retain all rights to your practice data, patient records, and any content you upload to the Service.
- Juno acts as a Business Associate under HIPAA. A Business Associate Agreement (BAA) is executed before any PHI is processed.
- Juno will not use, disclose, or provide access to PHI except as permitted by the BAA and applicable law.
- You are responsible for obtaining patient consent and authorizations as required by HIPAA and state law.
- See our Notice of Privacy Practices for details on how PHI is used and protected.
7. AI agent operations
Juno's AI agents perform actions on your behalf (scheduling appointments, submitting claims, drafting clinical notes, etc.) within parameters you configure. You acknowledge that:
- AI-generated content (clinical notes, appeal letters, patient communications) must be reviewed by an authorized provider or staff member before being finalized, unless you have explicitly configured auto-approval for specific action categories
- You are ultimately responsible for the accuracy of all clinical documentation, billing codes, and patient communications, regardless of whether they were AI-generated
- AI agent actions are logged in an immutable audit trail accessible to your practice
- Juno does not provide medical, dental, or legal advice through its AI features
8. Service availability
We target 99.9% uptime for the Service, measured monthly, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 48 hours in advance and performed during off-peak hours when possible. We are not liable for downtime caused by factors outside our reasonable control.
9. Fees and payment
Design partner pilot pricing is as agreed in your design partner agreement. After the pilot period, subscription fees will be published and communicated at least 60 days before any price change. All fees are exclusive of applicable taxes. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law.
10. Term and termination
- These Terms are effective upon account creation and continue until terminated.
- Either party may terminate with 90 days' written notice.
- We may suspend access immediately if you breach these Terms, fail to pay fees, or if continued access poses a security risk.
- Upon termination, your data remains available for export for 90 days. After 90 days, all data is permanently deleted.
- Sections 6 (data ownership), 11 (limitation of liability), 12 (indemnification), and 13 (dispute resolution) survive termination.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, JUNO'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. JUNO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.
12. Indemnification
You agree to indemnify and hold harmless Juno from any claims, damages, or expenses arising from: (a) your use of the Service in violation of these Terms, (b) your violation of applicable laws or regulations, or (c) your practice's failure to obtain required patient consents or authorizations.
13. Dispute resolution
These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles. Any dispute arising from these Terms shall first be subject to good-faith negotiation for 30 days, then mediation, and if unresolved, binding arbitration under the rules of the American Arbitration Association. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction.
14. Changes to terms
We may modify these Terms with 30 days' notice for non-material changes and 60 days' notice for material changes. Notice will be provided by email and by posting the updated Terms on this page. Your continued use of the Service after the effective date of any changes constitutes acceptance.
15. Contact
Questions about these Terms? Contact us through the support form.